Terms & Conditions

PART A — GENERAL TERMS

1. About Collabee

Collabee ("Collabee", "we", "us", "our") operates an online creator marketplace at www.collabeeugc.com (the "Platform").

Collabee enables Brands to discover and commission Creators offering content creation services including UGC Videos, Creator Photos and Product Photos.

Collabee operates as a marketplace facilitating connections and transactions between Brands and Creators. Except where expressly stated otherwise in these Terms, Collabee does not itself create the commissioned Content.

You can contact us at hello@collabee.co.uk.

2. Definitions

In these Terms:

• Approved Content means final Content that has been approved by the Brand, or treated as approved under these Terms.
• Booking means a Commission Request that has been accepted by the Creator and subsequently paid for and confirmed by the Brand through Collabee.
• Brand means a business, organisation or individual using Collabee to discover or commission Creators.
• Brief means the requirements supplied by the Brand for a proposed Commission, including the requested Content, quantity, creative requirements, deadline and any other agreed specifications.
• Commission means content creation services commissioned from a Creator through Collabee.
• Commission Request means a request sent by a Brand to a Creator through Collabee proposing a Commission.
• Content means photographs, videos or other creative deliverables produced by a Creator as part of a Commission.
• Creator means a real individual or genuine photography/content creation business registered on Collabee to offer one or more of the following: UGC Videos, Creator Photos or Product Photos.
• Creator Photos means photographs featuring a Creator, model or other person showcasing, holding, wearing or using a product, service or brand message.
• Creator Rate means the amount set by a Creator for their services, excluding Collabee's Brand booking fee.
• Platform means the Collabee website and associated marketplace services.
• Product Photos means product-focused photographs where a Creator or model is not the principal subject.
• Revision means a reasonable amendment to submitted Content that can be completed using the material already created in accordance with the original Brief. A Revision does not ordinarily include new filming, a new photoshoot, new talent, new locations, additional Content or a material change to the original Brief. Each Commission includes a maximum of two Revision rounds.
• UGC Videos means video Content created for a Brand featuring products, services or brand messages.

3. Eligibility

You must be at least 18 years old to create an account or use Collabee.

By registering, you confirm that:

• you are aged 18 or over;
• you have legal capacity to enter into binding agreements;
• the information you provide is accurate; and
• where you are acting for a business or organisation, you have authority to act on its behalf.

We may request reasonable information to verify your identity, age, business or authority to use the Platform.

4. Accounts

You must provide accurate, current and complete information when registering and must keep your account information reasonably up to date.

You are responsible for maintaining the security and confidentiality of your login credentials and for activity carried out through your account.

You must notify Collabee promptly at hello@collabee.co.uk if you believe your account has been accessed without authorisation.

Accounts must not be transferred, sold or made available for use by another person without our permission.

We may restrict, suspend or terminate accounts where we reasonably believe these Terms have been breached, information is materially false or misleading, fraudulent activity has occurred, or action is reasonably necessary to protect Collabee or its users.

5. Nature of the Marketplace

Collabee enables Brands to search for Creators, view Creator profiles, portfolios and rates and send Commission Requests directly to Creators.

Collabee is not a campaign or job-listing service requiring Creators to apply for publicly advertised Brand campaigns.

Creators decide whether to accept or decline Commission Requests.

Unless expressly stated otherwise, Collabee acts as the marketplace facilitating the relationship between the Brand and Creator and is not the provider of the Creator's content creation services.

Neither Brands nor Creators are employees of Collabee.

Creators operate independently and are responsible for determining how they perform their services, subject to the agreed Brief and Booking.

6. No Guarantee of Work or Results

Creating, completing or publishing a Creator profile does not guarantee that a Creator will receive Commission Requests, Bookings, work, earnings or any minimum level of income.

Similarly, Collabee does not guarantee that a Brand will find a Creator suitable for any particular project or that a Creator will accept a Commission Request.

Search rankings, profile visibility and marketplace exposure may vary.

7. AI-Generated Content

Collabee is a marketplace for human Creators, models and photographers.

Creator profiles must represent a real individual or genuine photography/content creation business.

Profiles created primarily to offer AI-generated people, virtual influencers or fully AI-generated images or videos are not permitted.

Portfolio material must accurately represent the Creator's own work and capabilities.

AI-assisted tools may be used as part of a Creator's normal creative, editing or production process provided their use does not materially misrepresent the Creator, their identity, their work, their portfolio or the nature of Content being supplied to a Brand.

Collabee may remove Content or suspend or close accounts that breach this section.

8. Prohibited Conduct

You must not use Collabee to:

• engage in unlawful, fraudulent or misleading activity;
• commission, create or distribute unlawful Content;
• harass, threaten or abuse another user;
• upload Content that unlawfully infringes intellectual property, privacy, publicity or other rights;
• impersonate another individual or business;
• provide materially false or misleading profile, portfolio or business information;
• manipulate reviews, transactions or Platform functionality;
• scrape, harvest, copy or systematically extract Platform data without our written permission;
• introduce malware, viruses or harmful code;
• attempt to gain unauthorised access to Collabee or another user's account;
• use Collabee in a manner that could materially damage, disable or interfere with the Platform; or
• circumvent Collabee as prohibited by Section 9.

9. Off-Platform Transactions and Circumvention

Collabee invests in enabling Brands and Creators to discover and connect with one another.

Where a Brand and Creator first discover or establish contact with each other through Collabee, they must not use the Platform merely to make the introduction and then arrange payment for the resulting Commission outside Collabee in order to avoid Collabee's booking fee.

For a period of 12 months following the most recent Booking between that Brand and Creator through Collabee, further Commissions arising from the relationship established through Collabee must be booked and paid for through Collabee.

This restriction does not apply where the Brand and Creator can reasonably demonstrate that they had an established commercial relationship with one another before their introduction through Collabee.

Attempting to redirect payments or Bookings outside Collabee in breach of this section may result in account restriction, suspension or termination.

This provision is intended to protect the legitimate operation of the Collabee marketplace and will apply only to the extent permitted by applicable law.

10. Platform and User Content

Collabee owns or licenses the Platform, its design, branding, software, text, graphics and other proprietary materials, excluding material uploaded by users.

You may not reproduce, distribute, modify or commercially exploit Collabee's proprietary material without permission except where permitted by law.

Users retain ownership of profile information, portfolio material, logos and other material they upload, subject to the licences granted under these Terms.

11. Licence to Collabee

By uploading profile photographs, portfolio material, business logos or other content to Collabee, you grant Collabee a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and technically adapt that material as reasonably necessary to:

• operate the Platform;
• display your profile;
• enable Brands and Creators to use Collabee;
• create thumbnails, previews or appropriately resized versions; and
• promote the availability of Creators and the Collabee marketplace.

Where Collabee wishes to use commissioned Content itself in substantial standalone advertising or marketing outside the ordinary promotion of a Creator's public Collabee profile, we may seek any additional permission reasonably required.

Removing material from your profile will normally remove it from future public Platform display, although copies may remain temporarily in backups, transaction records, dispute records or other systems where reasonably necessary.

12. Reviews and Feedback

Collabee may allow Brands and Creators to leave reviews or feedback following a Booking.

Reviews must be honest, relevant and based on genuine experience.

You must not submit fake, misleading, abusive, defamatory or incentivised reviews that do not accurately reflect the underlying experience.

Collabee may remove reviews that breach these Terms or applicable law but is not required to resolve disagreements about subjective opinions expressed in legitimate reviews.

PART B — BRAND TERMS

13. Commission Requests

A Brand may send a Commission Request to a Creator through Collabee.

A Commission Request should include sufficient information for the Creator to make an informed decision, including:

• the requested Content type;
• quantity;
• product, service or Brand to be featured;
• preferred deadline;
• creative requirements;
• relevant key messages;
• important restrictions or requirements; and
• any other material information relevant to the Commission.

Sending a Commission Request does not itself create a confirmed Booking and does not require immediate payment.

14. Creator Acceptance

A Creator may accept, decline or communicate with the Brand regarding a Commission Request.

Creator acceptance means the Creator is willing to undertake the proposed Commission on the stated terms, subject to the Brand completing payment and the Booking becoming Confirmed.

Creators must not begin work merely because they have accepted a Commission Request.

The Brand must complete payment through Collabee before the Booking is Confirmed and work should begin.

If payment is not completed within any period specified by Collabee, the acceptance or Commission Request may expire.

15. Brand Payment and Collabee Booking Fee

Creators set their own Creator Rates.

Collabee charges the Brand a 15% booking fee in addition to the Creator Rate.

The Creator Rate, Collabee booking fee and total amount payable will be shown to the Brand before payment is confirmed.

The Brand authorises Collabee and its payment providers to process the amount displayed at checkout.

Unless otherwise expressly stated, the Collabee booking fee is payable by the Brand and is not deducted from the Creator Rate.

16. Brand Briefs

Brands are responsible for providing accurate, sufficiently detailed and lawful Briefs.

A Brand must not require a Creator to:

• make false or misleading claims;
• infringe third-party rights;
• undertake unlawful activity;
• create unlawful, discriminatory, defamatory or obscene Content; or
• conceal an advertising relationship where disclosure is legally or regulatorily required.

Material changes requested after a Booking is confirmed may constitute additional work and may require a new or amended Commission rather than a Revision.

17. Brand-Supplied Materials

Where a Brand provides a Creator with logos, trademarks, artwork, photographs, scripts, music, footage, claims, product information or other material, the Brand confirms that it owns that material or has the rights and permissions necessary for the Creator to use it for the Commission.

The Brand is responsible for the accuracy of factual claims, product information and mandatory statements it supplies to the Creator.

18. Physical Products

Where a Commission requires you to send a physical product to a Creator, you are responsible for sending the product to the Creator at your own cost and risk. You should use an appropriate tracked and, where appropriate, insured delivery service.

Any physical product sent to a Creator in connection with a Commission is supplied to the Creator free of charge. The Creator may retain the product and is under no obligation to return it to you.

You are responsible for ensuring that any product you send is safe, lawful, accurately described and suitable for the intended use. You are also responsible for complying with any applicable shipping, customs, import, export, tax or similar requirements.

Collabee does not take possession of, store, inspect, ship or return products and is not responsible for any loss, theft, delay or damage occurring in transit.

If a Creator withdraws from a Commission, fails to deliver the Content, or a dispute arises after the Creator has received the product, Collabee is not responsible for reimbursing or replacing the product or compensating you for its value. Any refund or other remedy relating to the Creator Rate or Booking Fee will be determined separately in accordance with these Terms and any applicable refund or dispute policy.

By sending a product to a Creator, you acknowledge and agree that the product will not be returned to you.

19. Digital Products and Account Access

Where a Brand supplies temporary access to software, applications, subscriptions, accounts or digital services for the purpose of creating Content, the Creator may use that access only as reasonably required for the Commission.

Creators must not disclose login credentials, access restricted information without authorisation or continue using access after the Commission where the Brand has indicated that access is temporary.

Brands should use temporary, restricted or dedicated credentials wherever reasonably possible rather than sharing sensitive primary account credentials.

20. Delivery and Review

Creators must submit Content through the method specified by Collabee or otherwise agreed for the Booking.

Following submission, the Brand must review the Content within 7 calendar days.

Within that period, the Brand should either:

• approve the Content;
• request a reasonable Revision within the scope of the Brief, up to a maximum of two Revision rounds per Commission; or
• raise a genuine dispute concerning material non-compliance with the Booking.

If the Brand does not take any of these actions within 7 calendar days of submission, Collabee may treat the Content as approved.

21. Revisions and Reshoots

A Revision means a reasonable amendment that can be made using material already created in accordance with the original Brief.

Each Commission includes a maximum of two Revision rounds. Once both Revision rounds have been used, the Brand may either approve the Content or raise the matter with Collabee under Section 25; a Brand changing its mind about the Brief, a change of creative preference, or a new idea outside the original agreed Brief is not grounds for a further Revision outside this allowance or for a refund.

Where Collabee reviews a Commission under Section 25 and determines that the Content has not met a specific requirement that was explicitly agreed in the original Brief, Collabee may require the Creator to carry out a corrective amendment to bring the Content into compliance with that requirement. A Collabee-authorised corrective amendment is not a third Revision requested by the Brand, is not available for the Brand to request directly, and does not increase or reset the two-Revision allowance in this section.

Examples may include reasonable changes to editing, sequencing, captions, cropping or other post-production elements where these remain within the agreed Brief.

Unless expressly agreed otherwise, a Revision does not include:

• filming or photographing the Commission again;
• producing additional Content;
• using a new location;
• introducing new talent;
• materially changing the script or creative concept;
• adding requirements that were not included in the original Brief; or
• correcting an issue caused by inaccurate or incomplete instructions supplied by the Brand after production.

Where additional work is requested, the Brand and Creator may agree an additional Commission or other arrangement through Collabee.

Where a reshoot is reasonably necessary because the Creator materially failed to follow the original agreed Brief, Collabee may determine that corrective work is required as part of resolving a dispute.

22. Draft Content

Drafts, previews, first cuts, watermarked versions, unapproved alternatives and intermediate Revision versions remain working material.

Unless the Creator expressly agrees otherwise, the Brand must not publish, advertise with, distribute or otherwise commercially use such material.

Only Approved Content may be used by the Brand under the rights transferred by these Terms.

23. Approval

Once a Brand approves Content, or Content is treated as approved under Section 20, the Content becomes Approved Content.

Approval confirms that the Brand accepts the Content as satisfying the Booking, subject to rights that cannot legally be excluded.

Approval may trigger Creator payout and the transfer of intellectual property rights described below.

24. Advertising and Disclosure

Brands are responsible for ensuring that their use and publication of Approved Content complies with applicable advertising, consumer protection and sector-specific rules.

Where Content is published by a Creator as part of the Commission and constitutes advertising, the Brand and Creator must ensure that the commercial relationship is appropriately disclosed.

Current ASA/CAP guidance states that both brands and influencers have responsibilities for making influencer advertising obviously identifiable, and typically expects a prominent advertising label upfront.

25. Cancellations, Refunds and Disputes

If a Creator fails to deliver the agreed Content, materially breaches the Booking or is unable to complete the Commission, the Brand may contact Collabee to raise a dispute. A Brand that has used both included Revision rounds under Section 21 and still requires further changes should also contact Collabee rather than attempting further Revisions directly with the Creator.

Depending on the circumstances, Collabee may facilitate a resolution which may include:

• further delivery;
• corrective work;
• cancellation;
• a partial refund; or
• a full refund.

Refunds will not ordinarily be available merely because a Brand changes its mind after the Creator has properly performed the agreed work.

Approved Content will ordinarily not be refundable except where required by law or where there has been fraud or another exceptional circumstance.

Where a Brand cancels after a Creator has started work, reasonable payment may remain due for work already undertaken or costs reasonably incurred.

Collabee may consider the Brief, communications, submitted Content, stage of production and other relevant evidence when assisting with a dispute.

Nothing in this section affects statutory rights that cannot legally be excluded.

PART C — CREATOR TERMS

26. Creator Profiles

Creator profiles must accurately represent the Creator, their experience, capabilities and services.

Creators must not:

• use another person's identity;
• materially exaggerate their experience;
• upload portfolio material they do not have permission to display;
• misrepresent work created by somebody else as their own; or
• create an AI-generated or virtual Creator profile prohibited under Section 7.

Creators are responsible for keeping their profile, portfolio, rates and availability reasonably current.

27. Creator Rates

Creators set their own rates for the Content they offer.

Rates must be entered accurately and in accordance with the pricing structure displayed by Collabee.

Where Collabee asks for a rate per photo, the Creator must enter their rate for each individual photo rather than the total price for the quantity band.

Creators are responsible for understanding their own VAT status.

Where VAT is legally chargeable by a Creator, the Creator is responsible for ensuring that their pricing and tax obligations are handled appropriately.

Collabee may request information reasonably necessary to administer transactions or meet legal, accounting or tax-reporting obligations.

28. Availability

Creators may indicate whether they are currently available for Commission Requests.

Changing availability does not cancel an existing Booking or remove obligations relating to work already accepted and confirmed.

Pausing an account similarly does not cancel outstanding Bookings, disputes or payments.

29. Accepting Commission Requests

Creators should review the complete Commission Request before accepting.

By accepting, the Creator confirms that they:

• understand the Brief;
• reasonably believe they can deliver the requested Content;
• can meet the proposed deadline; and
• accept the Creator Rate shown.

Acceptance does not mean the Booking is Confirmed.

Creators must wait until Collabee confirms that the Brand has completed payment and the Booking is Confirmed before starting work or incurring material costs.

30. Creator Delivery Obligations

Creators must:

• use reasonable skill and care;
• substantially follow the agreed Brief;
• deliver within the agreed timeframe;
• communicate reasonably with the Brand where necessary;
• notify the Brand promptly if a material problem may affect delivery; and
• submit Content using the process specified by Collabee.

Repeated failure to deliver confirmed Bookings may result in account restriction or suspension.

31. Third-Party Rights

Creators are responsible for ensuring that Content they supply does not unlawfully infringe third-party rights.

Where applicable, Creators must obtain necessary permissions or licences for material they independently introduce into Content, including:

• music;
• photographs;
• footage;
• graphics;
• fonts;
• artwork;
• trademarks;
• locations;
• models;
• photographers; and
• other people appearing in the Content.

Where another person photographs or films a Creator for Creator Photos or UGC Content, the Creator must ensure that they have the necessary rights to supply that material and enable the rights contemplated by these Terms to be transferred to the Brand.

Creators must also obtain appropriate consent from identifiable individuals appearing in Content where required.

This section does not make the Creator responsible for third-party material supplied by the Brand under Section 17.

32. Creator Payouts

Creators receive 100% of their stated Creator Rate, subject to deductions that may be required by law or separately imposed by their own bank, payment provider, currency conversion service or tax authority.

Collabee does not deduct its 15% Brand booking fee from the Creator Rate.

Creator earnings are currently paid using the payout method supported by Collabee and selected or supplied by the Creator.

Once Content has been approved, or treated as approved under these Terms, Collabee aims to initiate the Creator's payout within 3 working days, subject to:

• payment provider processing;
• fraud or security checks;
• unresolved disputes;
• required identity or payment verification; and
• circumstances outside Collabee's reasonable control.

Creators are responsible for supplying accurate payout details.

33. Intellectual Property and Transfer of Rights

The Creator retains ownership of Content until the applicable Booking has been fully paid and the Content has become Approved Content.

Subject to full payment and approval, the Creator assigns to the Brand all copyright and other assignable intellectual property rights owned by the Creator in the final Approved Content, for the full period of those rights and throughout the world.

The transfer applies to the final Approved Content only and does not automatically transfer ownership of:

• rejected Content;
• unused drafts;
• intermediate versions;
• unrelated portfolio material;
• the Creator's pre-existing intellectual property; or
• third-party material that cannot lawfully be assigned by the Creator.

To the extent permitted by law and necessary to enable the Brand to use the Approved Content as contemplated by the Booking, the Creator agrees not to assert moral rights in a manner that would prevent or materially interfere with the Brand's lawful use, editing, adaptation or publication of the Approved Content.

Where further documentation is reasonably required to give effect to an agreed assignment, the Creator agrees to provide reasonable cooperation.

This section should be specifically reviewed by a UK solicitor before publication. UK copyright law imposes formal requirements on copyright assignments, so the final implementation and acceptance mechanism should be checked against those requirements.

34. Creator Image, Voice and Likeness

Where a Creator or model appears in Approved Content, the Creator consents to the Brand using their image, appearance, voice and likeness as embodied in that Approved Content for lawful commercial purposes associated with the Brand.

Where another identifiable person appears in the Content, the Creator must ensure that appropriate permission has been obtained where required.

This permission relates to the Approved Content itself and does not give the Brand an unrestricted right to create materially new representations of the Creator outside that Content.

In particular, nothing in these Terms gives a Brand permission to create an AI-generated replica, digital clone, synthetic voice or materially altered synthetic representation of a Creator unless the Creator has expressly agreed to that separately in writing.

35. Portfolio Use After a Commission

Unless the Booking requires confidentiality or the Brand and Creator agree otherwise, a Creator may display Approved Content in their professional portfolio after the Content has first been made public by the Brand.

Portfolio use does not permit the Creator to sell, license or commercially supply the Brand's Approved Content to another business.

Creators must respect confidential information, unreleased products, embargo dates and other reasonable confidentiality requirements communicated as part of the Booking.

36. Creator Taxes and Status

Creators provide services independently and are not employees, workers, partners or agents of Collabee.

Creators are responsible for their own tax affairs, including income tax, National Insurance, VAT and any equivalent taxes or obligations applicable in their country.

Collabee does not guarantee any particular tax treatment and Creators should obtain independent advice where required.

37. No Guaranteed Creator Earnings

Collabee does not guarantee:

• Commission Requests;
• accepted Bookings;
• minimum earnings;
• recurring Brand work;
• profile views;
• search placement; or
• any particular level of commercial success.

Creators determine whether to accept individual Commission Requests.

Physical Products

Where a Commission requires a Brand to send you a physical product, the product is supplied to you free of charge for the purpose of completing the Commission.

You may retain the product and are under no obligation to return it to the Brand.

You must use any product safely, lawfully and in accordance with any instructions or warnings supplied with it.

Receiving a product does not remove your obligation to complete an accepted and confirmed Commission in accordance with the Brand's Brief and these Terms.

You must not sell, transfer or otherwise dispose of a product before completing the Commission where doing so would prevent you from fulfilling your obligations.

Collabee does not take possession of, store, inspect, ship or return products and is not responsible for products that are lost, stolen, delayed or damaged in transit.

PART D — GENERAL LEGAL TERMS

38. Payment Services

Payments through Collabee may be processed by third-party payment providers.

Users may be required to accept additional payment-provider terms.

Collabee may delay or restrict transactions where reasonably necessary for fraud prevention, security, sanctions compliance, payment verification, chargebacks or legal obligations.

Important: the precise payment flow used by Collabee must be operated in compliance with applicable financial-services regulation.

The FCA specifically states that online marketplaces receiving customer money before passing it to sellers may be providing payment services, and the commercial-agent exclusion has specific requirements.

39. Taxes

Brands and Creators are responsible for taxes applicable to them except where Collabee is legally required to collect, withhold, report or remit an amount.

Nothing displayed on Collabee constitutes tax advice.

40. Privacy and Data Protection

Personal information is handled in accordance with Collabee's Privacy Policy and applicable data-protection law.

Users must not use personal information obtained through Collabee for unrelated marketing, harassment, data harvesting or other purposes incompatible with the relevant Commission or marketplace relationship.

41. Availability of the Platform

We aim to keep Collabee available and functioning but do not guarantee uninterrupted or error-free access.

We may modify, suspend or temporarily restrict all or part of the Platform for maintenance, security, legal, technical or operational reasons.

42. Third-Party Services and Links

Collabee may integrate with or link to third-party services including payment providers.

We do not control third-party websites or services and are not responsible for their independent terms, availability, security or privacy practices.

43. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above and to the fullest extent permitted by law, Collabee is not responsible for:

• the commercial success of a Booking;
• subjective dissatisfaction where Content complies with the agreed Brief;
• the acts or omissions of a Brand or Creator;
• indirect or consequential losses;
• loss of profit, revenue, opportunity, goodwill or anticipated savings; or
• loss arising from circumstances outside Collabee's reasonable control.

Where permitted by law, Collabee's aggregate liability arising out of or in connection with the Platform or these Terms will not exceed the greater of:

• the total Collabee fees paid by the relevant user during the 12 months immediately preceding the event giving rise to the claim; or
• £100.

Nothing in this section affects consumer rights or other rights that cannot lawfully be limited.

44. Indemnity

To the extent permitted by law, business users agree to indemnify Collabee against reasonable losses, liabilities, damages and costs arising directly from:

• their material breach of these Terms;
• unlawful Content supplied by them;
• their infringement of third-party intellectual property rights; or
• fraudulent or unlawful use of the Platform.

This section does not require a user to indemnify Collabee for loss caused by Collabee's own negligence, breach or unlawful conduct.

45. Consumer Rights

If you use Collabee as a consumer rather than wholly or mainly for business purposes, nothing in these Terms removes rights provided to you by applicable consumer law.

Any term applying to a consumer will apply only to the extent that it is fair and enforceable.

UK consumer-contract terms are subject to fairness and transparency requirements under the Consumer Rights Act 2015.

46. Suspension and Termination

You may request closure of your account in accordance with the options made available by Collabee.

Collabee may suspend, restrict or terminate an account where we reasonably believe:

• these Terms have been materially breached;
• fraudulent or unlawful activity has occurred;
• another user or Collabee faces a material security risk;
• payments have been improperly circumvented;
• required verification has not been completed; or
• suspension or termination is required by law.

Where reasonably practicable, we may provide notice or an opportunity to remedy a breach before permanent termination.

Serious fraud, safety, security or legal concerns may justify immediate action.

47. Effect of Account Closure

Closing or deleting an account does not automatically:

• cancel an existing Booking;
• cancel an outstanding payment;
• resolve an existing dispute;
• reverse rights already transferred under these Terms; or
• remove legal obligations that arose before closure.

A Creator's public profile will cease to be publicly available following account deletion within a reasonable operational period.

Collabee may retain information reasonably required for legal, tax, accounting, fraud-prevention, payment, chargeback, dispute-resolution and regulatory purposes in accordance with its Privacy Policy and applicable law.

48. Changes to These Terms

We may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify registered users, which may include email or an on-Platform notice.

Where legally required, we will seek consent rather than relying solely on continued use.

The current version and effective date will be displayed on Collabee.

49. Transfer of These Terms

You may not transfer your rights or obligations under these Terms to another person without our written consent.

Collabee may transfer its rights and obligations in connection with a genuine sale, restructuring or transfer of the Collabee business, provided this does not unlawfully reduce any consumer's rights.

50. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

51. No Waiver

If Collabee does not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

52. Entire Agreement

These Terms, together with the Privacy Policy and any terms expressly incorporated into a Booking, form the agreement governing use of Collabee.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

53. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are acting in the course of business, the courts of England and Wales will have exclusive jurisdiction over disputes relating to these Terms.

If you are a consumer, you may have additional rights regarding where proceedings may be brought, and nothing in these Terms removes rights that cannot lawfully be excluded.

Before commencing formal proceedings, users are encouraged to contact hello@collabee.co.uk so that the parties can attempt to resolve the matter informally.

54. Contact

Questions about these Terms can be sent to:

• Email: hello@collabee.co.uk
• Website: www.collabeeugc.com